Page 20 - Best Practice in Travel Risk Management 2019 - Forum Findings

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The Future of Travel Risk Forum by beTravelwise
SUMMARY
Many of the concerns that participants shared in their snowballs (inside the front cover) were addressed during the day. Some of the key finds are summarised below:
• AudityourTRMprogrammewithyourmostat-risktravellersinmind.
• Travellers are increasingly looking for personalised advice that covers everything from where to eat and water safety as much as the risks they may face, predicated largely on the individual’s prior experience of travel or the destination.
• Adviceshouldbesimpleandcleartohelpunderstandingandadoption.
• Makeeducationalmaterialsfreelyavailableandrelevanttoalltravellerprofiles.
• CoordinatewithDiversity&Inclusiongroupstoreachtheirmemberswithtravelrisk information and seek their advice on how to present that information.
• Maketrainingandeducationresourcesavailabletoalltravellerssothereisgreater understanding of the risks that colleagues may face in different locations.
• Educateyourtravellersnotonlyintravelrisks,butalsointheprogramyouhave in place, the resources, support and assistance they can draw upon
• WorkontheTRMbrandsoitisseentobeenablingandnotconstraining.
• Healthrisksareincreasingaspre-existingconditionsandmentalhealthissues are exacerbated by business travel.
• Onlinequestionnairescanbeaseffectivetomakeahealthtravelriskassessment as seeing your doctor these days.
• Wellnessprogrammescanhelpgreatlywithoverallstaffhealthandthereforetravel.
• Ifyouneedtravellercontactdetails,askingforthemcansometimeswork.
• Educatethetravelleronhowtheircontactinformationandtrackingsystems/location is used to assist them, especially in an emergency.
• Don’toverlyrelyontech,havebackupplansforwhentechfails.
• PAS3001:2016providesausefulguideforsettinguporauditingaTRMprogram.
• Useexistingresourcesinthetravel,securityandDiversity&Inclusionteamsto leverage your program.
• Try to create an information sharing system so travellers can feedback good and bad elements of their travel so you can adapt the program and other travellers can learn from their experience.
The forum was created to provide an arena in which knowledge could be shared between the panellists and attendees. The final take-away is to pick the brains of your colleagues and contemporaries. Many will gladly share their experiences, good and bad, to help you build improve or manage your TRM program.