Page 18 - Best Practice in Travel Risk Management 2019 - Forum Findings

The Future of Travel Risk Forum by beTravelwise
PAS 3001:2016
This PAS (Publicly available specification) from the British Standards Institute is entitled:
Travelling for work - Responsibilities of an organization for health, safety and security - Code of practice.
It provides guidance to help organisations protect their mobile workforces, in particular:
• Policy
• Threat and hazard identification
• Risk assessment
• Prevention strategies
• Incident management including arrangements for mitigation and response
• Communications and accountability arrangements
There is currently a project with
the International Organization for Standardization (ISO) to develop ISO 31030: Risk management - Managing travel risks - Guidance for organizations, which will enhance PAS 3001.
“That’s the sort of stuff that doesn’t appear on a travel risk consultant’s website,” says Hudson.
“But it is really useful information for people who are on the ground.”
Everyone at the university is asked to download a SafeZone app. They can press a button in
an emergency and help will be sent. The app works at its three campuses - in Newcastle, London and Amsterdam - and further afield, where they get a callback and if there is no answer the incident is escalated to the
nearest emergency service.
Meanwhile, as a large organisation with 100,000 employees and 30,000 business trips to organise each year, Deutsche Bank has been aware of travel security for around 10 years. But its TRM program is quite new, says Elizabeth Lewis, vice president of operational and travel security.
In her first year, Lewis has used the PAS3001 standard as a template for the bank’s program. Areas covered include how to do threat and risk assessments, how to assess accommodation and transportation options, how to manage itineraries and how to locate travellers. The bank does not integrate tracking technology with its response process but it does have an app that travellers can use if they wish.
Lewis has invested in an online portal to ensure that policies are consistently applied across
the bank. To ensure that travellers get an appropriate level of detail the advice is phased. At a general level, there is advice on how to get to and from the airport and what hotel has been booked. After this, there can be specific advice relating to the destination. And specific advice is also available to travellers who are female, LGBT+ or from a black, Asian or minority
ethnic (BAME) background. If they want more anonymous advice the traveller can contact one of the bank’s travel risk advisers.
Deutsche Bank uses its operational centre network around the globe to keep in contact with travellers. The security team liaises with them so the bank knows where travellers are 24/7. All travel is authorised by the security team and operational centres covering where the traveller sets off from and where they journey to if it is a higher risk destination.
This structure creates a feedback loop, where advice is disseminated from
the centre and what is happening on the ground is passed back to adjust the advice.
Lewis has also introduced a feedback
element for the traveller so they can pass back information on advice that would have been helpful but that they did not get.
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