Page 19 - Best Practice in Travel Risk Management 2019 - Forum Findings

Best practice in travel risk management 2019
There are three questions: did you get everything you needed? What was missing? What could we do to improve the service?
In addition to employees, Lewis and her team also find themselves with a duty of care for contractors sent out to work for the bank.
If we take responsibility for them, in return they must follow our processes.
The bank’s female, LGBT+, BAME and executive assistant networks have helped ensure effective communication of the availability of specific advice for travellers, says Lewis. This was facilitated by sending out a questionnaire asking how the TRM team could better support them.
Facebook may be one of the world’s most successful organisations but as a young company it is still getting up to speed on its
TRM policies and procedures, says Emma Lamb, global travel security and safety coordinator.
As well as providing bespoke risk assessments for people going to medium and high-risk destinations, Facebook has audited 920 hotels and graded them preferred or non-preferred according to their security standing.
Most of the assessments are done by using questionnaires but in higher-risk destinations, an actual visit by a security manager is required. Ground transportation suppliers
are similarly reviewed.
As staff use the Facebook app, this allows the company to push messages to people and if they don’t respond then action may be taken.
Facebook provides e-learning courses for general travel safety, health & wellness and for LGBT+ travellers. It offers in-person training on self-defence and female traveller safety. Support is available 24/7 for personal and business
travel through their Global Security Operations Centre and medical advice is provided by an outside supplier.
Its e-learning resources are available to all
staff because there is some concern that employees will not understand the risk that some colleagues may face. For example, on a taxi journey, you may have a conversation with an LGBT+ colleague that would be acceptable in the UK but would “out” them in a country where their orientation might put them at risk.
This is a fundamental point, says Wilkes. Everybody needs to be aware of the risks travellers face but in some organisations
that may be challenging. It is about the basic principle of looking out for your colleagues.
If you are a manager you need to understand the risks so you can support your team.
E-learning courses for general travel safety, health & wellness and for LGBT+ travellers
In a conservative organisation, he recommends that the TRM team keeps the information short and relevant, explaining why it is a necessary agenda item.
The best practice is to not disclose personal information about travellers but make advice available to them, says Wilkes. While you can use diversity groups within your organisation to help communication, they need to be managed.
You need to find out from them what issues they believe are important but also explain to them why you need to protect the privacy of travellers.
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