2.<\/strong><\/span> Mobile. Hand in hand with the increase in numbers of Millennials in the work force is the increasingly ubiquitous access of the workforce to mobile devices.\u00a0 A show of hands in the plenary session showed that everyone in attendance had a smart device on their person.\u00a0 With mobile come Apps (someone estimated that over 70,000 travel related Apps are currently available) and increasingly travellers will have their favourite Apps\/providers and their travel Apps that they want to use.\u00a0 It was interesting to hear that there seems to be a view that business travel deserves considerable personal flexibility in a way that IT and health and safety is not allowed.\u00a0 Just because an employee has a specific hotel scheme or taxi App on their phone, does that mean they should be allowed to use them[1]<\/a>?<\/p>\n 3.<\/span><\/strong> Duty of Care. During the Dealing with Disruption session 4 questions were posed about what might happen as we approach 2020 we were surprised that a common reason given for travellers not doing what they wanted and booking whatever they liked was Duty of Care.\u00a0 This term was used often but moving between tables it became clear that definitions were widely different as to what the term means.\u00a0 We wonder whether this stems from travel crossing different departments, often with the primary business goal of each department being efficiency or financial rather than DoC, so it is relegated to something more ethereal than it should be.\u00a0 As the primary laws governing DoC come from HSE do they need to be stipulated more firmly just as we know we need a yellow warning triangle when a slippery floor is wet? \u00a0Looking from the outside it would seem that a clear organisational DoC framework will guide how Millennials and an increasingly \u2018Mobile\u2019 workforce will operate in the future.<\/p>\n![\"Even](\"https:\/\/betravelwise.com\/wp-content\/uploads\/2016\/05\/IMG_0257-e1462869976691.jpg\")