Page 2 - Best Practice in Travel Risk Management 2019 - Forum Findings

The Future of Travel Risk Forum by beTravelwise
SNOWBALLS
During the introduction to the forum, the attendees were asked to write down their TRM concerns that they would like answered, scrunch the paper into a ball and hurl it across the room. The following are a selection of some of these concerns.
COUNTRY RISK
• Travel to countries with hostile governments
• Advice for travel to high-risk locations
• Dealing with finance departments that advise “If public transport is cheaper, use this option” – this discredits safe and effective travel plans in high-risk countries
• Increased travel to high-risk locations and business appetite outweighing security advice
• Threat and vulnerability assessments for high- risk travel. Is this enough for an approval?
• Nobody thinks there are risks in Europe/ USA only Africa/Middle East
• Tailoring pre-trip advice for individuals
DIVERSITY & INCLUSION
• How to communicate LGBT+ travel risk
• Senior management sometimes don’t take diversity/inclusion seriously
• Educating travellers without calling out their “vulnerabilities”
• Risk of LGBT+ advice to countries where it is illegal
• Dealing with sexual harassment during travel
ADOPTION
• Individual awareness/ responsibility taking
• Employees ignore travel protocols
• Traveller ignores travel briefs/advice, most people can’t be bothered
• Organisational uptake/ acceptance of programme
• Ignorance and apathy of security awareness
TRAVEL AND
TRAVEL RISK MANAGEMENT POLICY
• How to get buy-in from the top?
• Company vs individual responsibility
• Employees booking their own trips and not showing in system
• Standardisation across global movements
• Getting senior management buy-in from those who don’t understand TRM
• Driving policy change in
a culture that doesn’t ‘do’ policy
• Multiple travel agencies – no consistent approach
TRAINING
• Training on travel risk
• Making pre-departure training mandatory
• Diversity & Inclusion specific travel tips/training
• People don’t like spending time on training. They think it’s common sense anyway
• Education and awareness – how to reach as many people as possible
TRAVELLER TRACKING
• Paranoia about tracking
• Traveller contact information, how to get, how to keep up to date, maintained on HR systems, traveller not updating
• Unable to communicate with travellers, travellers not replying to safety messages
• Not knowing where our employees are
• Employees not checking in with our travel risk provider in
an emergency
OTHER
• Supplier integrity
• Traveller mental health and well-being
• IT security when travelling
• Lack of secure accommodation for travellers